Handling Difficult Situations
Guidance for navigating challenges in your group
5 steps
~10 min read
1
When Someone Dominates Discussion
Gently redirect: "Thanks for sharing, John. Let's hear from others too."
You can also speak privately with the person to ask for their help
drawing out quieter members.
2
When Conflict Arises
Address it calmly and privately if possible. Remind members of group norms.
Focus on understanding, not winning. Sometimes agreeing to disagree is okay.
3
When Attendance Drops
Reach out personally to absent members. Ask if meeting time/location works.
Consider if the group content is meeting members' needs.
4
When Someone Shares Something Serious
Listen with compassion. Thank them for trusting the group. If they're in
danger or need professional help, gently suggest appropriate resources.
You're not expected to be a counselor.
5
When You Need to Ask Someone to Leave
This is rare but sometimes necessary. Have a private, compassionate
conversation. Be clear about the reasons. Offer to help them find a
group that might be a better fit.
You're all set!
Follow these steps and you'll be on your way.